FAQ

1) Shipping & Processing - How long does fulfillment take?

Each order has same day process & fulfillment in Canada. Rates can be available at checkout, included estimated delivery date.

All products ordered will be processed the same day and shipped with Canada Post. We offer express shipping with a tracking to follow the current progress of the item.

Due to COVID-19 many carriers are experiencing delays, we are working with our shipping partners to ensure that all deliveries are made in a timely fashion.

We currently offer the following shipping options:

Canada

1. Standard Mail Delivery: 2-13 day delivery, no tracking or insurance

2. Expedited Parcel Delivery: 1-7 day delivery, tracking and insurance up to $100.00

3. XpressPost Parcel Delivery: 1-3 day delivery, tracking and insurance up to $100.00



United States

1. Small Packets - Air: 5-8 day delivery, no tracking

2) Will I receive a notification of my shipping & tracking?

All orders will be processed and confirmed with a tracking number, including an email confirmation and up to date status of courier delivery. Please use the link above to track the status of your order. If you do not see any available tracking, please reach out to our customer service team at support@medixsupply.ca.
We offer 24/7 Customer Service and are eager to assist you with your order.

Do you ship to the US?

Yes we offer U.S shipping, including express shipping available at checkout.


Do you offer medical grade masks?

Yes we currently offer level 2 medical grade masks, that offer maximum protection and durability. Visit :

Sizing and Fitting?

All medical & non medical masks are designed to fit most adult faces.

Do you process returns & exhanges?

Due to COVID-19, we do not process returns, however if there is an issue with quality, or the products do not meet your standards, please email us at support@medixsupply.ca


Do you offer wholesale discounts?

Yes we offer 10% to all repeat clients. As well for bulk ordering, and special rates please email support@medixsupply.ca

Do you sell re-usable masks?

Yes we currently offer re-usable masks - Engineered for maximum protection & comfort - that are a two layered polyester & cotton, spandex fabric with adjustable ear straps, and filter pocket.

Do you sell filters for the facemask?

We offer PM 2.5 filters for added protection. Each filter is equipped with a 5 layer melt blown fabric that are carbon activated. Intended use is 3 days. Non washable.

What payment providers do you offer?

We Currently Accept:

American Express
Visa
Mastercard
Paypal
Square